Home Warranties for Buyers: What They Actually Cover in Massachusetts

A home warranty is a service contract, typically covering one year at a time, that pays for the repair or replacement of specific home systems and appliances when they fail from normal wear. It is not an insurance policy and not a substitute for one — homeowners insurance covers sudden damage from events like fire, storms, or theft, while a warranty covers a furnace or dishwasher simply wearing out.

What does a typical home warranty cover?

• Systems coverage — heating, plumbing, electrical, and water heaters
• Appliance coverage — refrigerators, dishwashers, ovens, built-in microwaves, washers, and dryers

These are usually sold as separate plans or bundled together. Exactly which items are included, and up to what repair or replacement cost, varies by provider and plan tier, so reading the actual contract matters more than the marketing description.

What does a home warranty typically exclude?

• Cosmetic damage — a scratched or dented appliance that still functions
• Pre-existing conditions that existed before the warranty began
• Damage from misuse rather than normal wear
• Small countertop appliances like toasters or coffee makers
• Acts of nature (flooding, storm damage) — that's homeowners insurance territory
• Higher-end or less common systems, such as septic systems or well pumps, which are sometimes excluded or require a separate add-on

How does a claim actually work?

When a covered system or appliance fails, you contact the warranty company rather than hiring your own contractor, and they dispatch a technician from their network. A service call fee applies each time a technician is sent, separate from whatever the underlying repair or replacement costs. This fee is the main ongoing cost of having a warranty beyond the initial premium, and it applies whether or not the issue turns out to be covered.

A home warranty is not a substitute for a pre-purchase home inspection, and it doesn't retroactively cover something that was already failing before your coverage began. An inspection tells you the condition of what you're buying right now; a warranty pays toward fixing something that fails later, within its terms.

Who typically pays for a home warranty in a purchase?

It varies by negotiation. Sellers sometimes offer a first-year home warranty as a concession to make an older home more appealing, particularly when systems are aging but nothing has actually failed yet. Buyers can also purchase one independently after closing. Neither is required by law or custom — it's a negotiable point like many others in a Massachusetts purchase and sale agreement.

Is a home warranty worth it?

It depends on the age and condition of the home's systems and how much uncertainty you're comfortable carrying. A newly renovated home with recent systems has less to gain from a warranty than an older home with original mechanicals nearing the end of their expected life. It's worth weighing against simply setting aside the same money as a repair fund you control directly, which comes with no exclusions and no service call fee — the tradeoff is predictability versus flexibility, not a clear win either way.